Cancellation Policy

This Cancellation Policy applies to all subscriptions and paid plans on the Lawsaral platform ("Platform"), operated by Librablue Technologies Private Limited ("Law Saral", "we", "us"). This policy forms part of, and must be read together with, our Terms and Conditions — specifically Section 7 (Subscription, Credits, Billing, and Service Changes). In the event of any conflict, the Terms and Conditions prevail.

1. How to Cancel

Subscriptions may be cancelled by the User at any time through the in-Platform Billing Dashboard (Settings → Subscription).

Cancellation does not require contacting support. The cancellation control is available self-service, 24/7.

For assistance, write to support@lawsaral.com.

2. Subscription Auto-Renewal and Effect of Cancellation

Subscriptions renew automatically at the end of each billing cycle (monthly or yearly, as selected) unless cancelled by the User before the renewal date (Terms §7.16).

Cancellation takes effect at the end of the current billing period. The User retains full access to Platform features and unspent Subscription Credits until that period ends.

Amounts already charged for the current billing period are non-refundable (Terms §7.16, §7.2).

No pro-rata monetary refund is given for unused days remaining in the current billing cycle (Terms §7.19(b)).

3. What Happens to Your Credits on Cancellation

Subscription Credits (granted as part of the active plan) are forfeited immediately upon subscription expiry, cancellation, or termination, irrespective of cause. Unused Subscription Credits do not carry forward after expiry (Terms §7.10(a)).

Rollover Credits (purchased top-ups or extra credits) expire automatically 12 months after the date of purchase or grant, on a FIFO basis. They are additionally forfeited on account termination by Law Saral for breach of Terms, account closure initiated by the User, or account suspension unresolved beyond a reasonable cure period (Terms §7.12).

Saral Credits — both Subscription and Rollover — carry no cash value and are non-refundable in cash under any circumstance (Terms §7.13).

4. Automatic Downgrade to Pay-As-You-Go on Expiry

If a subscription expires (by non-renewal, cancellation, or payment failure) and the User holds a positive Rollover Credit balance at the time of the first platform access following expiry, the system will automatically downgrade the User's plan to Pay-As-You-Go without requiring any action (Terms §7.22(a)).

On auto-downgrade:

The plan designation changes to Pay-As-You-Go.

Subscription Credits from the expired plan are forfeited.

Rollover Credit balance is preserved in full.

AI tool access continues at Pay-As-You-Go credit rates.

Features exclusive to the expired subscription tier (higher user limits, additional storage, premium tools) are no longer accessible (Terms §7.22(b)).

Law Saral will send a one-time notification email to the registered address when an automatic downgrade occurs (Terms §7.22(c)).

The User may resubscribe to any paid plan at any time. On doing so, Rollover Credits are preserved and fresh Subscription Credits for the new plan are granted immediately (Terms §7.22(e)).

5. Plan Changes (Upgrades and Downgrades)

A plan change takes effect immediately upon successful payment (Terms §7.19(a)).

The billing cycle resets on the plan-change date. No monetary refund or set-off is given for unused days in the previous billing cycle (Terms §7.19(b)).

Rollover Credits carry forward unaffected with their original 12-month validity (Terms §7.19(c)).

Unused Subscription Credits from the previous plan are automatically converted to Rollover Credits with a fresh 12-month validity. This conversion is the sole and exclusive accommodation for unused subscription value; no monetary pro-ration is applied (Terms §7.19(d), §7.19(e)).

The complete credit allocation of the new plan is granted immediately at activation (Terms §7.19(f)).

6. Free Trial — Cancellation and Non-Renewal

The free trial provides 1,800 Saral Credits valid for 30 calendar days. No payment instrument is required to activate it (Terms §7.20(a)).

Trial credits expire at the end of the 30-day period irrespective of usage. Unused trial credits are forfeited and cannot be carried forward, converted, or refunded (Terms §7.20(c)).

The free trial cannot be restarted, extended, or replicated on the same account or any account controlled by the same individual or organisation (Terms §7.20(d)).

Trial credits carry no monetary value and are non-refundable in all circumstances (Terms §7.20(e)).

7. Suspension for Non-Payment

Failure to pay subscription fees when due may result in suspension or termination of access to paid features (Terms §7.4).

If a scheduled renewal charge fails, Law Saral will notify the User at their registered email address. Law Saral may attempt to re-process the charge. If payment is not successfully collected, the subscription will be suspended until the outstanding amount is settled (Terms §7.18).

Law Saral is not liable for any loss arising from service interruption caused by payment failure attributable to the User's payment instrument, issuing bank, or payment network (Terms §7.18).

8. Storage Add-ons and eCourts Slots on Cancellation

Active storage add-on packs continue to be valid until their individual expiry date, irrespective of subscription cancellation. However, new storage add-on purchases are not available to users who are not on a paid plan (Terms §7.23(f)).

eCourts case links and extra case slots are only available on paid plans. Trial users are blocked from linking eCourts cases (Terms §7.20(g)(v)).

9. Contact

For all cancellation-related queries, contact us at support@lawsaral.com.

Librablue Technologies Private Limited A-2-2, Survey No. 202/1, Sterling City, Bopal, Daskroi, Ahmedabad – 380058, Gujarat, India GSTIN: 24AAGCL8490E1ZD