Refund Policy

This Refund Policy applies to all payments made on the Lawsaral platform ("Platform"), operated by Librablue Technologies Private Limited ("Law Saral", "we", "us"). This policy forms part of, and must be read together with, our Terms and Conditions — specifically Section 7 (Subscription, Credits, Billing, and Service Changes). In the event of any conflict, the Terms and Conditions prevail.

1. General No-Refund Rule

All fees paid to Law Saral are non-refundable, except as expressly required by applicable Indian law (Terms §7.2).

No refund, credit, set-off, compensation, damages, or chargeback shall be claimable on the ground that any tool, feature, AI model, or service has subsequently been added, modified, restricted, withdrawn, or discontinued after payment. This applies to one-time payments, recurring subscriptions, prepaid Saral Credits, and free or trial access converted to paid access (Terms §7.7).

A User dissatisfied with any Platform change may discontinue use and decline to renew their subscription. Such discontinuation is the User's exclusive remedy; it does not give rise to any refund of amounts already paid (Terms §7.8).

Nothing in this policy overrides any non-waivable consumer right under the Consumer Protection Act, 2019 or other applicable Indian law (Terms §7.9).

2. Saral Credits — No Cash Refund

Saral Credits — both Subscription Credits and Rollover (Top-up) Credits — are not refundable in cash, not transferable between accounts, not exchangeable for money, and not convertible into any other consideration (Terms §7.13).

This is not merely a commercial preference but reflects the operational reality of Indian indirect-tax law:

Once GST is collected from the User and remitted to the Government of India, it cannot be unilaterally reversed by Law Saral. Reversal would require a credit note, downstream GST return adjustment, and reconciliation with the relevant tax period under the CGST Act — a process that is administratively complex and time-bound.

If Law Saral were obligated to refund unused credits in cash, the unrecoverable GST and processing-fee component would be priced into every credit pack, making them significantly more expensive for all Users.

By adopting a no-cash-refund model, Law Saral is able to offer Rollover Credits at favourable per-credit rates, with 12-month validity, carry-forward across billing cycles, and subscription-first deduction — a structure that is materially more economical for the typical User.

Promotional, complimentary, and beta credits carry no monetary value and are non-refundable in all circumstances (Terms §7.14).

3. Storage Add-on Packs

Storage add-on pack purchases are non-refundable once the Razorpay order is confirmed, consistent with the general no-refund policy (Terms §7.23(h)).

4. eCourts Extra Case Slots

Extra Case Slot credits are non-refundable once deducted. The User should verify the CNR number before approving the deduction. If the CNR is invalid or the eCourts API returns an error after the slot is created, the slot remains active for its 1-month validity period and may be used for a subsequent correct linking attempt within that matter (Terms §7.24(g)).

5. Plan Changes and Unused Subscription Days

No monetary refund or set-off is given for any unused days remaining in a previous billing cycle on a plan change (Terms §7.19(b)).

Unused Subscription Credits at the time of a plan change are automatically converted to Rollover Credits with a fresh 12-month validity. This credit conversion is the sole and exclusive accommodation for unused subscription value (Terms §7.19(d), §7.19(e)).

Amounts already charged for the current billing period are non-refundable upon subscription cancellation (Terms §7.16).

6. Exception — Dropped Payments (Payment Processed but Plan Not Activated)

This is the only circumstance under which Law Saral will take remedial action on a completed payment (Terms §7.21):

What is a dropped payment. A dropped payment occurs when funds are successfully debited from the User's bank or payment instrument but the payment confirmation from Razorpay does not reach Law Saral's server in time for plan activation to complete (e.g., due to network interruption, browser closure, or webhook delay).

Automatic resolution. In most cases, delayed confirmations are received within minutes and plan activation occurs automatically. Users are advised to wait 10 minutes and refresh the Subscription page before concluding a dropped payment has occurred.

Reporting obligation. If the plan is not activated within 10 minutes, the User must report to support@lawsaral.com within 7 days of the transaction date, providing:

Registered email address

Razorpay order ID or payment ID

Transaction amount and date

Resolution commitment. Law Saral will cross-reference the reported payment within 1 business day. If payment is confirmed received by Razorpay, the plan will be activated retroactively from the payment date. If confirmed not received, Law Saral will inform the User and the bank debit will reverse automatically per the User's bank's reversal policy.

7-day limit. Reports made after 7 days may be outside Razorpay's refund window and Law Saral's ability to act is correspondingly limited, though Law Saral will make reasonable efforts to assist.

No double-activation. Where a User makes a second payment while awaiting resolution, Law Saral will activate on the second payment and reverse the first charge (if confirmed received). The User must provide both payment IDs.

7. GST Tax Invoices

Where applicable, Law Saral issues a GST tax invoice under the CGST Act, 2017. The User is responsible for providing accurate GSTIN, billing name, and address details. Law Saral is not liable for input-tax-credit losses arising from incorrect or post-facto-amended User-supplied billing details (Terms §7.15).

Tax invoices are accessible from the Payment Receipts section in Settings.

8. Contact

For all refund-related queries, contact us at support@lawsaral.com. Please include your registered email address, Razorpay payment ID, and a brief description of the issue.

Librablue Technologies Private Limited A-2-2, Survey No. 202/1, Sterling City, Bopal, Daskroi, Ahmedabad – 380058, Gujarat, India GSTIN: 24AAGCL8490E1ZD