Frequently Asked Questions

Find answers to common questions about Law Saral's features, pricing, and how our AI tools can help you.

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Getting Started

Basic questions about Law Saral and how to begin

What is Law Saral?

Law Saral is an AI-powered legal assistance platform designed specifically for Indian law. It provides experimental, simulation-style tools to help with legal research, document drafting, case management, and understanding legal procedures. The platform is a technology product - not a law firm or legal service provider. All outputs are informational and illustrative in nature, requiring professional verification before use.

Who can use Law Saral?

Law Saral is designed primarily for advocates, legal professionals, law students, and corporate or startup legal teams. Individuals can also access the platform for basic document assistance and legal research. All users access tools from a single unified dashboard after logging in.

Is Law Saral a law firm or legal practice?

No. Law Saral is a technology platform that provides AI-assisted tools for legal information and document assistance. It is not a law firm, does not provide legal advice, and should not be considered a substitute for consultation with a qualified legal professional.

How do I create an account?

You can register for an account using your phone number (OTP verification), Google account, or email. Once registered, you can access the free tier features immediately. Simply click the 'Register' button and follow the prompts.

Is there a free trial available?

Yes, Law Saral offers free tier access with limited features. You can explore the platform and use basic tools without payment. For full access to all 12+ AI tools and advanced features, you can upgrade to a paid membership.

What languages does the platform support?

The platform interface is primarily in English, but our Legal Translation tool supports 15+ languages including Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali, and other major Indian languages, plus international languages.

How do I navigate the platform?

After logging in, you'll see your dashboard with all available tools. Click on any tool to use it. The platform uses a single-page design where all tools are accessible from your main dashboard without navigating to separate pages.

What devices can I use Law Saral on?

Law Saral is a web-based platform accessible from any modern browser on desktop, laptop, tablet, or mobile device. We recommend using Chrome, Firefox, Safari, or Edge for the best experience.

Do I need to install any software?

No installation is required. Law Saral runs entirely in your web browser. Simply visit our website and log in to access all features.

Is my data safe on Law Saral?

Yes, we take data security seriously. All data is encrypted in transit and at rest. We follow industry-standard security practices. For sensitive documents like invoices, we offer client-side encryption where only you hold the keys.

AI Tools & Features

Questions about specific tools and their capabilities

How many AI tools does Law Saral offer?

Law Saral offers 12+ specialized AI tools including Issue Spotter, Citation Research, Counter Citation Engine, Court Diary, Evidence Matrix, Draft Evaluator, Judgment Summarizer, Hearing Prep Coach, Drafting Studio, OCR & Document Extraction, Legal Translation, Delta Comparison Studio, and Hearing Simulation Engine.

Can I have a conversation to refine AI outputs?

Yes! Most tools support conversational refinement. After receiving an initial output, you can ask follow-up questions, request clarifications, or ask for modifications through our conversation interface. This helps you get precisely the output you need.

How does the Issue Spotter work?

Upload your case facts or describe your situation, and the Issue Spotter analyzes the information to identify relevant legal issues, applicable laws, potential concerns, and related matters. It considers multiple legal domains and provides confidence indicators for each identified issue.

What can the Drafting Studio create?

The Drafting Studio can help create various legal documents including bail applications, petitions, legal notices, complaints, affidavits, appeals, and more. You provide the facts and requirements, and it generates professionally structured drafts for your review.

How accurate is the AI output?

AI outputs are experimental and illustrative in nature. They are generated by probabilistic AI systems and may be incomplete, outdated, or incorrect. Accuracy is not guaranteed. All outputs must be independently verified by a qualified legal professional before any use or reliance. The platform is a simulation-style assistance tool, not a source of verified legal information.

Does Law Saral support the new Indian criminal laws?

Yes! All tools are fully updated for BNS (Bharatiya Nyaya Sanhita), BNSS (Bharatiya Nagarik Suraksha Sanhita), and BSA (Bharatiya Sakshya Adhiniyam) effective from July 2024. The system automatically applies the correct law regime based on your case timeline.

What is the Evidence Matrix?

The Evidence Matrix helps you organize and analyze your case evidence. Upload documents, and the system analyzes evidence strength, identifies gaps, assesses admissibility, and provides strategic recommendations for evidence presentation.

What is the Counter Citation Engine?

The Counter Citation Engine analyses authorities cited against you and retrieves counter-authorities that distinguish, limit, or overturn them. It identifies factual and legal distinguishing points and is hierarchy-aware — showing which courts have moved away from or refined the authority your opponent relies on.

What is the Hearing Simulation Engine?

This is an advanced tool where AI plays the roles of judge and opposing counsel. You can practice your arguments, face challenging questions, and receive feedback on your performance - all before your actual court appearance.

Can the platform translate legal documents?

Yes, the Legal Translation tool supports 15+ languages and is designed for legal documents. It aims to preserve legal terminology without summarization. However, like all AI outputs on the platform, translations are experimental and may contain errors. Professional review is required before use.

What is Delta Comparison Studio?

This tool allows you to compare two versions of any legal document (contracts, drafts, agreements) and see every change highlighted with risk indicators and significance analysis. It's essential for contract negotiation review.

How does Matter Intelligence work?

Matter Intelligence organizes all your case documents, facts, and tool outputs in one place. As you use various tools for a case, the system builds a comprehensive understanding that improves the relevance of future outputs.

Plans, Credits & Billing

Everything about Saral Credits, subscription plans, top-ups, and how billing works

What plans are available on Law Saral?

Law Saral offers four plans: (1) Free Trial — 30 days, 1,800 Saral Credits, no payment required. Up to 5 existing + 5 new matters, 2 runs per AI tool, 500 MB storage, Court Diary and eCourts (up to 5 linked cases) included. Export and Court Simulator are not included. (2) Pay As You Go — ₹900 one-time starter, 900 rollover credits valid for 12 months, no monthly subscription. Includes all core AI tools, unlimited matters, 1 GB document storage, and up to 50 eCourts case links. (3) Team Pro — ₹2,499/month, 3,000 subscription credits per month, up to 5 user seats with full RBAC. Includes all AI tools including Court Simulator and Evidence Matrix, 3 GB document storage, and up to 200 eCourts case links. (4) Enterprise — custom pricing, 10,000+ credits/month, up to 100 users, unlimited eCourts case links, 50 GB document storage. Contact support@lawsaral.com for a quote.

What is the free trial and how do I activate it?

The free trial gives you 1,800 Saral Credits for 30 days — no credit card or payment required. Go to Settings → Subscription and click 'Start Free Trial'. It activates instantly. The trial includes the following restrictions: up to 5 existing + 5 new matters, max 2 runs per AI tool, 500 MB document storage, no export/print/copy, no Court Simulator. Court Diary and eCourts (up to 5 linked cases) are available. Each account gets one free trial and it cannot be restarted once used. After 30 days or when credits run out, subscribe to any paid plan — all restrictions lift immediately on upgrade.

What are the trial plan restrictions?

The free trial is platform-enforced with these specific limits: (1) Matters — up to 5 existing + 5 new matters. (2) AI tool runs — each distinct AI tool is capped at 2 completed runs for the entire trial lifetime. Once 2 runs of a tool are used (e.g., Citation Research), that tool is locked until you upgrade. The limit is per-tool, not per-session. (3) Document storage — 500 MB total across all uploaded files. (4) Export, print, and copy — all disabled. Tool outputs can be viewed on screen but cannot be exported in any format. (5) Court Diary and eCourts — fully available on trial. You can use Court Diary, receive hearing board email reminders, and link up to 5 eCourts cases. Hearing board HTML export is not available on trial. (6) Hearing Simulation — available on trial with a 2-session limit (subject to the 2-run-per-tool cap). Court Simulator is not available on trial. (7) Team features — single-user only; firm seats, RBAC, and matter sharing are not accessible. All restrictions are removed immediately upon upgrading to any paid plan.

What are Saral Credits?

Saral Credits are usage units that power the AI tools on the platform. Every time you run a tool — a citation search, a draft, a hearing simulation, a judgment summary — the platform deducts a small number of credits based on how much AI computation was used. Think of them like data units on a mobile plan: they measure consumption but have no monetary value of their own and cannot be exchanged for cash.

What is the difference between Subscription Credits and Rollover Credits?

There are two completely separate credit buckets: Subscription Credits are included with your plan for that billing period (monthly or yearly). They reset to zero at the end of each period — unused subscription credits do not carry forward on renewal. They expire the moment your subscription period ends. Rollover Credits are credits you purchase as top-ups, or credits from Pay-As-You-Go, or credits you earned from referrals and promotions. They are valid for 12 months from the date of purchase and survive subscription changes and renewals. The platform always deducts Subscription Credits first (the shorter-lived ones) before touching your Rollover Credits — this is done in your favour so your longer-lasting paid credits are preserved as long as possible.

When do my credits expire?

Subscription Credits expire at the end of your billing period — for monthly plans that's every month, for yearly plans every year. They reset to zero on renewal (the new period's fresh credits replace the old ones). Rollover Credits expire exactly 12 months after the date they were purchased or granted, on a first-in-first-out basis. Your billing dashboard shows each credit bucket separately with the expiry date so you always know what you have left.

Can I buy extra credits without upgrading my plan?

Yes. Credit top-up packs are available for purchase at any time from Settings → Subscription, regardless of which plan you are on. Top-up credits are Rollover Credits — they are valid for 12 months from purchase and carry over regardless of your subscription status. You can buy as many packs as you like.

How much document storage does each plan include?

Each plan includes a base document storage allocation: Free Trial — 500 MB; Pay As You Go — 1 GB; Team Pro — 3 GB; Enterprise — unlimited (or as specified in your contract). Storage is counted across all documents uploaded in all matters within your firm. If you reach the limit, new uploads are blocked — existing documents are unaffected. You can purchase extra storage add-on packs from Settings → Subscription at any time.

Can I buy extra document storage?

Yes. Storage add-on packs are available from Settings → Subscription → Extra Document Storage on all paid plans (not available during the free trial). Five pack sizes are available: 1 GB (₹295 incl. GST), 3 GB (₹708 incl. GST), 5 GB (₹1,180 incl. GST — most popular), 10 GB (₹2,360 incl. GST), and 25 GB (₹5,900 incl. GST). Each pack is valid for 12 months and extends from your current add-on expiry — buying before expiry never wastes days. Multiple packs stack cumulatively. Payments are processed via Razorpay with a GST invoice issued. Add-on purchases are non-refundable.

How do I know how many credits a tool will use?

Before you run any tool, the platform shows an estimated credit cost based on typical usage. The actual cost depends on your specific inputs — for example, the length of documents uploaded, the number of citations fetched, the complexity of the analysis, and how many follow-up questions you ask in a session. After a tool run completes, the exact credits deducted are shown in your session and recorded in your usage history under Credits & Usage in the sidebar.

What happens to my credits if I upgrade my plan?

Your Rollover Credits (top-ups) are completely unaffected — they stay in your rollover bucket with their original 12-month validity. Your unused Subscription Credits from the old plan are automatically converted to Rollover Credits with a fresh 12-month validity from the date of upgrade. The new plan's full credit allocation is granted immediately. So you never lose credits when upgrading — your old subscription balance converts to rollover and your new plan's credits are added on top. See Terms & Conditions §7.19 for the complete details.

What happens to my credits if I downgrade my plan?

The same credit-preservation rules apply. Unused Subscription Credits from your higher plan convert to Rollover Credits with a fresh 12-month validity. Your Rollover Credits are untouched. The new lower plan's credits are granted immediately for the new billing period. Your billing cycle resets on the date of the plan change.

What happens when my subscription expires and I don't renew?

If your subscription expires and you have Rollover Credits remaining (from top-ups you purchased), you are automatically moved to Pay-As-You-Go mode. You keep all your rollover credits and can continue using all basic AI tools at Pay-As-You-Go rates. Subscription Credits are forfeited (they expire with the subscription — this is stated in T&C §7.10(a)). You will receive an email telling you exactly how many rollover credits remain and that your tools are still accessible. Premium-only features from your previous plan will no longer be available.

My subscription expired and I have no rollover credits — what happens?

If your subscription expires and your rollover credit balance is zero, access to paid AI tools is suspended until you subscribe to a new plan or purchase a top-up pack. You can still log in, view your matter history, and access previously saved outputs. Purchasing any top-up pack will immediately restore access at Pay-As-You-Go rates.

Is there a refund policy?

Subscriptions and credit packs are non-refundable. This is because Indian GST law makes cash refunds administratively complex — once GST is collected and remitted to the government, it cannot simply be reversed. To keep credit prices low and validity generous (12 months), Law Saral operates a no-cash-refund model. Instead, if you change plans, unused credits are converted to rollover credits (see above) — this is the accommodation for unused value. If your payment was processed but your plan was not activated (a dropped payment), contact support@lawsaral.com within 7 days with your transaction ID — we will investigate and activate your plan or reverse the charge. See T&C §7.13 and §7.21.

What payment methods are accepted?

All payments are processed by Razorpay, India's leading payment gateway. You can pay via UPI (GPay, PhonePe, Paytm, BHIM), credit cards, debit cards, net banking, and Razorpay-supported wallets. Law Saral never stores your card or bank details — all payment data is handled by Razorpay under RBI payment aggregator regulations.

Will I get a GST invoice?

Yes. A tax invoice is issued for every paid transaction. If you need a GST invoice with your firm's GSTIN, enter your GSTIN and billing details in Settings → Subscription before completing your purchase. If you forget to add your GSTIN before payment, contact support@lawsaral.com — we can update the invoice details within the GST return window, but note that we cannot guarantee amendments beyond the regulatory deadline.

How do I cancel my subscription?

You can cancel your subscription at any time from Settings → Subscription. Cancellation takes effect at the end of your current billing period — you retain full access and all your Subscription Credits until that date. Amounts already paid for the current period are non-refundable. After cancellation, if you have Rollover Credits, you are automatically moved to Pay-As-You-Go mode.

How many eCourts cases can I link per plan?

Each plan includes a fixed number of eCourts case links: Free Trial — 5 cases; Pay As You Go — 50 cases; Team Pro — 200 cases; Enterprise — unlimited. If you reach your plan limit and need to link an additional case, you can purchase an Extra Case Slot by approving a 500 Saral Credit deduction — no separate payment required. Up to 5 extra slots can be active at any time per firm. For firms needing more than 5 simultaneous overage slots, contact support@lawsaral.com about an Enterprise plan.

What is an eCourts Extra Case Slot and what does it cost?

Each subscription plan includes a fixed number of cases you can link to eCourts India (50 on Pay As You Go, 200 on Team Pro, unlimited on Enterprise). If you reach that limit and want to link one more case, you can add an Extra Case Slot by approving a deduction of 500 Saral Credits. There is no separate Razorpay payment — it comes entirely from your existing credit balance. Each slot is valid for 1 month and up to 5 extra slots are available per firm (beyond that, contact us for an Enterprise plan). Credits are deducted from your Rollover Credits first, then Subscription Credits.

How do I link an extra eCourts case once I've hit my plan limit?

When you enter a CNR number in the eCourts Link section of any matter and you have reached your plan's case limit, the platform shows an approval dialog. It displays the CNR, the credit cost (500 credits), your current balance, and the slot's 1-month validity. If you confirm by clicking 'Approve & Deduct', the credits are deducted instantly and the case is linked. If you cancel, no credits are deducted. You can also free up slots by unlinking disposed or closed cases from other matters.

Do eCourts Extra Case Slot deductions show in my billing history?

Yes. Every Extra Case Slot deduction appears in Credits & Usage under the entry 'eCourts Extra Case Slot' with a Link icon (blue). It shows the CNR number, the 500 credits deducted, and the date. You can expand the entry to see the full description including the slot's validity period. These entries are separate from AI tool usages and are shown with a blue badge rather than the usual amber badge.

Can credits be transferred to another account or person?

No. Saral Credits — both Subscription and Rollover — are non-transferable and tied to your account. They cannot be gifted, sold, shared, or moved to another user or firm. Team Pro accounts share a common credit pool among up to 5 registered users within the same firm.

How do I contact support for billing issues?

Email support@lawsaral.com with your registered email address and a description of the issue. For payment-related issues, include the Razorpay order ID or payment ID (visible in your bank statement or Razorpay confirmation screen). We respond within 24–48 business hours.

Payments & Dropped Payments

What to do if a payment went through but your plan wasn't activated, or a payment failed

I paid but my plan was not activated — what do I do?

This is called a 'dropped payment' — it can happen if your internet connection was interrupted after the bank processed the payment but before our server received confirmation. First, wait 5 minutes and refresh the page — in most cases our system detects the payment automatically and activates your plan within a few minutes. If the plan is still not activated after 10 minutes, email support@lawsaral.com immediately with: (1) your registered email address, (2) the Razorpay payment ID or order ID from the confirmation screen or your bank statement, (3) the amount deducted. We check our payment audit log and will activate your plan or initiate a reversal within 1 business day.

Money was deducted from my bank but I see no change in the platform — why?

This almost always indicates a dropped payment. The bank processes the debit independently of our confirmation step. If the payment confirmation from Razorpay did not reach our server (due to a network drop, browser close, or server restart), your plan will not have activated even though money left your account. Do not worry — the money is not lost. Contact support@lawsaral.com with your transaction details and we will resolve it within 1 business day.

How does Law Saral detect dropped payments?

Every payment attempt on the platform is logged — from the moment you click 'Pay' to the moment your plan is confirmed. Our admin audit log records the Razorpay order ID when you initiate payment, and then records plan activation when confirmation is received. A dropped payment appears in this log as an order that was created but never confirmed. Our support team checks this log when you report an issue and can cross-reference it with Razorpay's own records to confirm whether payment was received.

My payment failed and nothing was deducted — what should I do?

If a payment fails at the bank/UPI stage, no money is deducted — your bank may show a temporary hold that releases automatically within 24–48 hours. Simply try the payment again. If you keep seeing failures, try a different payment method (e.g., UPI instead of card, or a different bank) or contact your bank to check if international/gateway transactions are enabled on your card.

My UPI app showed 'pending' — has the payment gone through?

A UPI 'pending' status means the payment is awaiting bank confirmation. Wait 10–15 minutes — most UPI pendencies resolve automatically. If the pending status persists beyond 30 minutes, the payment has likely failed and no deduction will occur (or any hold will be released). If money was deducted despite the pending status and your plan is not activated, contact support@lawsaral.com.

Can I get a duplicate charge reversed?

If you were charged twice for the same plan (e.g., you clicked Pay twice and both went through), email support@lawsaral.com immediately with both Razorpay payment IDs. We will verify and initiate a reversal for the duplicate charge through Razorpay. Note: two charges for the same plan in close succession are usually caught automatically and flagged for review.

How long does plan activation take after a successful payment?

Plan activation is immediate — within a few seconds of Razorpay confirming the payment to our server. If you complete the payment and the platform shows your new plan within 30 seconds, everything worked correctly. If 5 minutes pass with no change, something went wrong — please contact support.

What is the deadline to report a payment issue?

Report any payment issue within 7 days of the transaction date. After 7 days, Razorpay's refund/reversal window closes and we have significantly less ability to act. For disputes about amounts, the deadline under Indian consumer law is 30 days, but earlier is always better.

Will I be penalised or lose credits if I report a payment issue?

No. Reporting a genuine payment issue has no negative effect on your account. We take billing accuracy seriously and welcome reports — it helps us identify and fix problems in the payment flow. Simply email support@lawsaral.com with the transaction details.

For Advocates

Questions specific to legal professionals

How can Law Saral help my legal practice?

Law Saral helps advocates save time on research and drafting, manage multiple cases efficiently, track deadlines, prepare for hearings, and analyze evidence. Many advocates report saving several hours per week on routine tasks.

Can I manage multiple client matters?

Yes, the Matter Management feature allows you to organize and manage multiple client matters. Each matter has its own document vault, timeline, facts, and tool outputs - all organized for easy access.

Is there a billing tool for clients?

Yes, the Invoice System helps you create and manage client invoices. It features client-side encryption for privacy and supports India-specific tax requirements including GST.

Can I track case timelines?

Yes, the Case Timeline feature shows all verified case events chronologically. Future hearings and deadlines can sync to your calendar with automatic reminders.

How do I use tools for a specific case?

From your Matter dashboard, select a case and then use any tool. The tool will have context about your case, and outputs will be saved to that matter for future reference.

Can I export outputs from Law Saral?

Yes, most tool outputs can be downloaded as a fully-formatted HTML file for record-keeping, filing, or sharing with clients. The same HTML is also delivered as an email attachment when you use the email option.

Does Law Saral help with court preparation?

Yes, the Hearing Prep Coach helps you anticipate judicial questions and prepare arguments. The Hearing Simulation Engine lets you practice arguments against AI playing opposing counsel and judge roles.

Can I compare contract versions?

Yes, the Delta Comparison Studio allows clause-by-clause comparison of two document versions with risk categorization and change significance analysis.

How does the Citation Research tool help with research?

It searches across Supreme Court, High Court, and Tribunal decisions, respecting judicial hierarchy to show which authorities are binding. It separates supporting and opposing authorities for comprehensive research.

Is there support for civil and criminal matters?

Yes, Law Saral tools support both civil and criminal matters. The platform covers various legal domains including property, family, commercial, criminal, constitutional, and more.

For Citizens

Questions for individuals seeking legal help

How can Law Saral help me as a citizen?

Law Saral helps citizens understand their legal rights, draft basic legal documents, get guidance on procedures like FIR filing, and prepare for interactions with authorities - all in simple language without legal jargon.

Can I draft an RTI application?

Yes, the Drafting Studio can help you create RTI applications. Provide your information request details, and the system will generate a properly formatted application for your review.

How do I file an FIR?

Our platform provides guidance on FIR filing procedures, your rights during the process, and what information to include. You can use the Drafting Studio to prepare a written complaint for submission.

Can Law Saral help with consumer complaints?

Yes, you can get guidance on consumer rights and complaint procedures, and use the Drafting Studio to prepare consumer complaint drafts.

Do I still need a lawyer?

For serious legal matters, we strongly recommend consulting a qualified advocate. Law Saral provides information and assistance tools, but complex legal situations require professional legal counsel.

Can I understand court documents sent to me?

Yes, the Judgment Summarizer can help you understand court documents by providing structured summaries. However, for legal implications, consult with a qualified lawyer.

Is the information legally binding?

No. Law Saral provides experimental, simulation-style AI outputs for informational purposes only. NOTHING on this platform constitutes legal advice, verified legal information, or legally binding content. All outputs are illustrative and may be incorrect. Always independently verify information with qualified professionals for any legal matters.

Can I get help with property disputes?

Law Saral can help you understand property law basics, identify issues in your situation, and draft basic notices. For actual legal proceedings, consult an advocate.

How do I know which tool to use?

When you describe your situation, the platform can recommend relevant tools. Start with the Issue Spotter to identify what legal areas apply to your situation, then use appropriate tools for your specific needs.

Is my information confidential?

Yes, we take privacy seriously. Your data is encrypted and handled according to our Privacy Policy. We do not share your personal information with third parties except as required by law.

New Criminal Laws (BNS, BNSS, BSA)

Questions about the updated Indian criminal law framework

What are BNS, BNSS, and BSA?

These are India's new criminal laws effective from July 1, 2024. BNS (Bharatiya Nyaya Sanhita) replaces IPC, BNSS (Bharatiya Nagarik Suraksha Sanhita) replaces CrPC, and BSA (Bharatiya Sakshya Adhiniyam) replaces the Indian Evidence Act.

When did the new laws come into effect?

The new criminal laws - BNS, BNSS, and BSA - came into effect on July 1, 2024. Cases registered after this date are governed by the new laws.

Does Law Saral use the new or old law?

Law Saral automatically applies the correct law based on your case timeline. For incidents after July 1, 2024, it uses BNS/BNSS/BSA. For earlier incidents, it applies IPC/CrPC/Evidence Act appropriately.

What changed under BNS compared to IPC?

BNS introduces community service as punishment, stricter penalties for crimes against women and children, new offenses like organized crime and terrorism, and modernized language. Core offenses remain but with new section numbers.

What are the key changes in BNSS?

BNSS introduces Zero FIR (file at any police station), mandatory forensic collection for serious crimes, video conferencing for trials, fixed timelines for judgments, and digital service of summons.

What does BSA change about evidence?

BSA provides clearer rules for electronic evidence, DNA evidence provisions, video testimony admissibility, and simplified language compared to the 150-year-old Evidence Act.

Do section numbers change between IPC and BNS?

Yes, section numbers are completely different. For example, Murder moved from IPC Section 302 to BNS Section 101. Law Saral handles this mapping automatically in all outputs.

How do I know which law applies to my case?

The law that applies depends on when the incident occurred. Incidents before July 1, 2024 are governed by IPC/CrPC/Evidence Act. Incidents on or after July 1, 2024 fall under BNS/BNSS/BSA.

Can old cases be converted to new law sections?

Generally, cases registered under old laws continue under those laws. The new laws apply to new cases. Transitional provisions handle specific situations.

Where can I learn more about the new laws?

Check our Blog section for educational articles about BNS, BNSS, and BSA. The homepage chatbot can also answer specific questions about the new criminal law framework.

Documents & Data

Questions about document handling, uploads, and data management

What file formats can I upload?

You can upload PDF, Word documents (DOC, DOCX), images (JPG, PNG) for OCR processing, and text files. Specific tools may have additional format support.

Is there a file size limit?

Yes, there are reasonable file size limits to ensure smooth processing. Large documents may need to be split or optimized before upload.

How long are my documents stored?

Documents uploaded to matters are stored as long as your account is active. Temporary uploads during tool use may be cleared after processing. Check our Privacy Policy for complete data retention details.

Can I download my data?

Yes, you can export most outputs to PDF. Matter data, tool outputs, and documents can be downloaded for your records.

Does OCR work on scanned documents?

Yes, our OCR tool extracts text from scanned documents and images. The system is designed to preserve content without modification during extraction.

Can I edit extracted text?

Yes, after OCR extraction, you can review and edit the text. The Document Editor ensures no automatic modifications - only changes you explicitly make.

How do I organize my documents?

Use Matter Management to organize documents by case. Each matter has its own document vault where you can upload, categorize, and access documents.

Is there version control for documents?

Yes, tools like Drafting Studio maintain version history. You can see previous versions and restore if needed.

Can I share documents with others?

Document sharing features depend on your use case. You can export and share PDFs externally. Collaborative features may be available for firm accounts.

What happens to my data if I delete my account?

Upon account deletion request, your data is removed according to our data retention policy. Some data may be retained as required by law. See our Privacy Policy for details.

Technical & Support

Technical questions and support information

Why is a tool taking long to respond?

Complex analyses may take a few moments to process. If a tool seems stuck, try refreshing the page. For persistent issues, contact support.

The page isn't loading properly. What should I do?

Try refreshing the page, clearing your browser cache, or using a different browser. Ensure you have a stable internet connection. If issues persist, contact support.

How do I report a bug or error?

Please email contact@lawsaral.com with details about the issue, including what you were trying to do, what happened, and any error messages you saw.

Is there customer support?

Yes, email us at contact@lawsaral.com for any support needs. We aim to respond within 24-48 business hours. Paid members may have access to priority support.

How do I reset my password?

Use the 'Forgot Password' option on the login page. You'll receive instructions via email or OTP depending on your account type.

Can I use Law Saral on mobile?

Yes, the platform is responsive and works on mobile devices. For the best experience on smaller screens, use the mobile-friendly layout.

What browsers are supported?

Law Saral works best on modern browsers including Chrome, Firefox, Safari, and Edge. Please use the latest browser version for optimal performance.

Is there an API available?

Enterprise customers may have access to API integrations. Contact us for enterprise solutions and custom integration options.

How do I provide feedback or suggestions?

We welcome feedback! Email us at contact@lawsaral.com with your suggestions. User feedback helps us improve the platform.

Where can I find the Terms and Privacy Policy?

Links to our Terms & Conditions and Privacy Policy are available in the footer of every page. You can also access them directly from /terms and /privacy.

Legal Disclaimers

Important legal information about the platform

Is Law Saral a law firm?

No. Law Saral is a technology platform providing experimental AI-assisted tools in a simulation/gaming-style environment. It is NOT a law firm, does NOT employ lawyers, and does NOT provide legal advice, legal opinions, or representation of any kind. The platform is purely a technology product.

Should I rely on Law Saral outputs for legal matters?

No. All AI outputs are experimental, illustrative, and simulated in nature. They are NOT verified legal information and may be incomplete, incorrect, or misleading. You must NEVER rely on these outputs without independent verification by a qualified legal professional. The platform is a simulation tool, not a substitute for professional legal judgment.

Who is responsible for verifying AI outputs?

You are responsible for verifying all outputs. AI may make errors. Always have drafts reviewed by qualified professionals before filing or acting upon them.

Does using Law Saral create an attorney-client relationship?

No. Using Law Saral does not create any attorney-client or professional relationship. The platform provides tools and information, not legal representation.

What is the accuracy disclaimer?

ACCURACY IS NOT GUARANTEED. All AI outputs are experimental and generated by probabilistic systems that do not achieve 100% accuracy. Outputs may be incomplete, outdated, incorrect, or misleading. Law Saral makes NO guarantees about accuracy, completeness, timeliness, or suitability for any purpose. All outputs require independent professional verification before any use or reliance.

What jurisdiction's laws govern the platform?

The platform and Terms & Conditions are governed by the laws of India, with courts in Ahmedabad, Gujarat having exclusive jurisdiction.

Can Law Saral represent me in court?

No. Law Saral is a technology platform, not a legal representative. Only qualified advocates can represent you in court proceedings.

Are the AI tools providing legal advice?

No. The AI tools provide experimental, simulation-style outputs for informational and illustrative purposes only. This is NOT legal advice, legal opinion, or professional guidance. The outputs are AI-generated and may be wrong. For advice on your specific situation, you must consult a qualified licensed advocate.

What should I do for serious legal matters?

For serious legal matters, criminal charges, or significant disputes, always consult with a qualified legal professional. Law Saral is a supplementary tool, not a replacement for professional counsel.

How does Law Saral handle incorrect AI outputs?

AI systems are probabilistic and will produce errors - this is inherent to the technology. Law Saral is an experimental platform and does not guarantee accuracy. The responsibility for verifying all outputs rests entirely with the user. You may provide feedback to help improve the system, but the platform should be treated as a simulation/gaming-style tool requiring professional verification of all outputs.