Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Law Saral platform, including its website, applications, tools, features, and any associated services (collectively, the "Platform"). By accessing, registering, or using the Platform in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as amended from time to time.

If you do not agree to these Terms, you must not access or use the Platform.

1. Definitions

For the purposes of these Terms:

1.1 "Platform" means the Law Saral website, mobile applications, APIs, AI tools, dashboards, and all associated services operated by the Company.

1.2 "User" means any individual, advocate, student, firm, organization, or entity accessing or using the Platform.

1.3 "AI-Generated Content" means any text, draft, response, analysis, summary, citation, or output generated using artificial intelligence on the Platform.

1.4 "Legal Professional" means an advocate enrolled under the Advocates Act, 1961, or any other qualified legal practitioner recognized under applicable law.

1.5 "Services" means AI-powered legal assistance, research, drafting, document analysis, and any other features offered by Law Saral.

2. Nature of Platform

2.1 Law Saral is a technology platform providing AI-powered tools and informational resources.

2.2 Law Saral is not a law firm, does not provide legal advice, does not represent clients, and does not establish any attorney-client relationship.

2.3 The Platform is intended for general informational, educational, and assistive purposes only.

3. Eligibility

3.1 You must be at least 18 years of age to use the Platform.

3.2 By using the Platform, you represent that you have the legal capacity to enter into a binding agreement.

3.3 If you are using the Platform on behalf of an organization, you represent that you are authorized to bind that organization.

4. Accounts and Security

4.1 You are responsible for maintaining the confidentiality of your account credentials.

4.2 You are responsible for all activities that occur under your account.

4.3 You must notify us immediately of any unauthorized access or security breach.

4.4 We reserve the right to suspend or terminate accounts found to be in violation of these Terms.

5. AI-Generated Content and Legal Currency Disclaimer

5.1 All AI-generated content is provided for informational purposes only and must not be relied upon as legal advice.

5.2 AI-generated content may contain errors, omissions, hallucinations, or outdated information.

5.3 Users must independently verify all AI-generated content with a qualified legal professional before any use, filing, or distribution.

5.4 Law Saral disclaims all liability for any consequences arising from reliance on AI-generated content.

5.5 Legal information presented on or generated by the Platform — including statutes, sections, rules, regulations, notifications, circulars, case citations, and procedural guidance — is sourced and updated on a best-effort basis. While core legislation (such as BNS, BNSS, BSA, the Constitution, and parent statutes) is generally updated promptly, subordinate legislation (rules, regulations, departmental notifications, state amendments, gazette circulars, and procedural orders) is issued by central, state, and departmental authorities at a frequency, scale, and dispersal that no third-party platform can guarantee to mirror in real time.

5.6 Accordingly, Law Saral does not represent or warrant that the Platform reflects the most current, complete, or jurisdictionally applicable version of any law, rule, regulation, notification, amendment, or judicial pronouncement. Users — and especially Legal Professionals acting in any practical, advisory, drafting, or filing capacity — are required to independently verify the current text, applicability, and authoritative status of any legal provision through the official gazette, court records, bar council circulars, or other authoritative government source before relying on it in practice, pleading, advice, filing, or court submission.

5.7 Any reliance placed on the currency or completeness of legal content available on the Platform is at the User's sole risk, and Law Saral disclaims all liability for outcomes arising from outdated, partial, regionally-inapplicable, or superseded legal information.

6. Acceptable Use

You agree not to:

Use the Platform for any unlawful, fraudulent, or harmful purpose.

Upload sensitive personal data, privileged information, or confidential client documents without authorization.

Attempt to reverse-engineer, decompile, or interfere with the Platform's technology.

Misrepresent AI-generated content as professional legal advice.

Use the Platform to file frivolous, vexatious, or malicious legal actions.

7. Subscription, Credits, Billing, and Service Changes

7.1 Certain features require a paid subscription or use of platform credits ("Saral Credits").

7.2 All fees are non-refundable except as required by applicable law.

7.3 We reserve the right to modify pricing with reasonable notice.

7.4 Failure to pay may result in suspension or termination of access.

7.5 The Platform is offered on an evolving "as-available" basis. Law Saral reserves the sole and absolute right, exercisable at any time and without prior individual notice, to introduce, modify, enhance, suspend, withdraw, deprecate, retire, rename, repackage, restrict access to, or discontinue any tool, feature, AI model, integration, dashboard, workflow, or service — in whole or in part — including those currently advertised, demonstrated, or accessible to Users at the time of purchase or subscription.

7.6 Users acknowledge and agree that the availability of any specific tool or feature does not constitute a binding commitment by Law Saral to continue offering that tool or feature for any defined period. The pricing of any subscription, plan, or Saral Credits package reflects access to the Platform as a whole and not to any individual tool, feature, or output type.

7.7 No refund, credit, set-off, compensation, damages, or chargeback shall be claimable by a User on the ground that a tool, feature, AI model, or service which existed (or was represented to exist) at the time of registration, login, payment, top-up, or subscription has subsequently been added, modified, restricted, withdrawn, deprecated, or discontinued. This applies equally to (a) one-time payments, (b) recurring subscriptions, (c) prepaid Saral Credits, and (d) free or trial access subsequently converted to paid access.

7.8 A User who is dissatisfied with any change to the Platform may, at their sole option, discontinue further use of the Platform and decline to renew any subscription. Such discontinuation or non-renewal shall be the User's exclusive remedy in respect of feature changes, and shall not give rise to any refund of amounts already paid or to any liability on the part of Law Saral.

7.9 Nothing in clauses 7.5 to 7.8 shall override any non-waivable consumer right under applicable Indian law, including the Consumer Protection Act, 2019.

7.10 Two-bucket Saral Credits model. Saral Credits available to a User exist in two distinct buckets, treated separately for all billing, roll-over, and expiry purposes:

(a) Subscription Credits — granted as part of an active subscription plan. These credits are valid only for the current subscription billing period (monthly or yearly, as applicable). Any unused Subscription Credits at the end of a billing period are reset on renewal and do not carry forward to the next period. Subscription Credits are forfeited immediately on subscription expiry, downgrade, cancellation, or termination, irrespective of cause.

(b) Rollover Credits (also called "Top-up Credits" or "Extra Credits") — credits purchased separately by the User over and above the subscription, or granted via top-up coupons or credit packs. Rollover Credits are valid for a period of twelve (12) months from the date of purchase or grant, and carry forward across subscription billing cycles during this validity period.

7.11 Deduction order — in the User's favour. When the User consumes credits on the Platform, Subscription Credits are debited first, and only after the Subscription bucket is exhausted are Rollover Credits debited. This ordering is deliberate and operates in the User's favour: it preserves the longer-validity Rollover Credits (12-month shelf life) and consumes the shorter-validity Subscription Credits (current billing period only) first, thereby maximising the practical value the User extracts from each top-up.

7.12 Rollover Credits — validity, expiry, and forfeiture. Rollover Credits expire automatically twelve (12) months after the date of purchase or grant, on a first-in-first-out basis. Expired Rollover Credits cannot be restored, reactivated, or refunded in cash, and Law Saral is under no obligation to provide individual notice of impending expiry beyond what is displayed in the User's billing dashboard. Rollover Credits are additionally forfeited on (a) account termination by Law Saral for breach of these Terms, (b) account closure initiated by the User, or (c) account suspension that remains unresolved beyond a reasonable cure period.

7.13 No cash refund for credits — and why this is also in the User's interest (GST and pricing rationale). Saral Credits — both Subscription and Rollover — are not refundable in cash, transferable between accounts, exchangeable for money, or convertible into any other consideration. This is not merely a commercial preference but reflects the operational reality of Indian indirect-tax law:

(a) The price of any credit pack or subscription is inclusive of, or attracts, Goods and Services Tax (GST) at the applicable rate. Once GST is collected from the User and remitted to the Government of India, the corresponding tax cannot be unilaterally reversed by Law Saral; reversal would require issuance of a credit note, downstream GST return adjustment, and reconciliation with the relevant tax period — a process that is administratively complex, time-bound under the CGST Act and Rules, and in many cases not fully recoverable for the platform.

(b) If Law Saral were obligated to refund unused credits in cash, the unrecoverable GST and processing-fee component would necessarily be priced into every credit pack — making prepaid credits significantly more expensive for every User, regardless of whether they ever requested a refund.

(c) By adopting a no-cash-refund model, Law Saral is able to offer Rollover Credits at favourable per-credit rates, with a generous 12-month validity, with carry-forward across billing cycles, and with subscription-first deduction (clause 7.11) — a structure that is materially more economical for the typical User than a refund-permitted model would be.

7.14 Promotional, complimentary, and beta credits. Any credits granted to the User free of charge — including welcome bonuses, referral rewards, beta-program allocations, goodwill credits, and promotional grants — are issued purely at Law Saral's discretion. Such promotional credits (i) carry no monetary value, (ii) are non-refundable in cash under any circumstance, (iii) are non-transferable, (iv) may carry a shorter validity period than the standard 12-month Rollover validity (as specified at the time of grant), and (v) may be revoked, adjusted, or expired by Law Saral at any time without notice in case of suspected abuse, multi-accounting, or violation of these Terms.

7.15 Tax invoices. Where applicable, Law Saral shall issue a tax invoice in accordance with the CGST Act, 2017 and rules made thereunder. The User is responsible for providing accurate GSTIN, billing name, and address details at the time of purchase; Law Saral shall not be liable for input-tax-credit losses arising from incorrect, incomplete, or post-facto-amended User-supplied billing details.

7.16 Subscription auto-renewal and cancellation. Subscriptions, where offered on a recurring basis, shall renew automatically at the end of each billing cycle unless cancelled by the User prior to the renewal date through the in-Platform billing dashboard. Cancellation takes effect at the end of the then-current billing period; the User retains access and the use of any unspent Subscription Credits until that period ends. Amounts already charged for the current billing period are non-refundable in line with clauses 7.2 and 7.7.

7.17 Payment processing — Razorpay. All online payments on the Platform are processed by Razorpay Software Private Limited ("Razorpay"), a third-party payment service provider operating under the Reserve Bank of India's Payment Aggregator guidelines. By initiating a payment, you acknowledge that your payment information is transmitted to and processed by Razorpay subject to Razorpay's Terms of Service and Privacy Policy (available at razorpay.com ). Law Saral does not store card numbers, net-banking credentials, UPI IDs, wallet details, or other payment instrument data on its own servers. Any dispute regarding a charge processed through Razorpay must be raised first with Law Saral at support@lawsaral.com; Law Saral will coordinate with Razorpay as necessary to resolve it.

7.18 Failed payment and retry. If a payment for a subscription renewal or scheduled charge fails, Law Saral will notify you at your registered email address. Law Saral may attempt to re-process the charge; if payment is not successfully collected, the associated subscription will be suspended and access to paid features will be restricted until the outstanding amount is settled. Law Saral shall not be liable for any loss arising from service interruption caused by payment failure attributable to your payment instrument, issuing bank, or payment network. You are responsible for ensuring that your payment method remains valid and has sufficient funds or credit limit.

7.19 Plan Changes (Upgrades and Downgrades). The following rules govern what happens to your Saral Credits when you change your subscription plan:

(a) Immediate effect. A plan change takes effect immediately upon successful payment. The new plan's features, credit allocations, cost rates, and storage limits apply from the moment of activation.

(b) New billing cycle. Your billing cycle resets on the date of the plan change and runs for the period you select (monthly or yearly) from that date. No monetary refund or set-off is given for any unused days remaining in your previous billing cycle.

(c) Rollover Credits carry forward unaffected. Any Rollover Credits (top-up or extra credits) you hold at the time of a plan change remain in your Rollover bucket with their original 12-month validity and continue to follow the FIFO expiry rules in clause 7.12.

(d) Unused Subscription Credits convert to Rollover. If you hold unused Subscription Credits from your previous plan at the time of a plan change, those credits are automatically converted to Rollover Credits with a fresh 12-month validity from the date of conversion. They are added to your Rollover bucket and are treated in all respects as Rollover Credits (including subscription-first deduction per clause 7.11). This conversion is the complete accommodation for any unused subscription-period value.

(e) No monetary pro-ration. Law Saral does not compute or apply monetary pro-rata adjustments on plan changes. The credit-conversion mechanism in clause 7.19(d) is the sole and exclusive accommodation for unused subscription value. By proceeding with a plan change, you accept this as full and final settlement of any claim arising from unexpired subscription time.

(f) Full new-plan credits granted immediately. The complete credit allocation of the new plan is granted at the time of activation for the new billing period. These credits are Subscription Credits and are subject to the rules in clause 7.10(a).

7.20 Free Trial.

(a) One trial per account. Law Saral offers a single free trial per registered account. The trial provides 1,800 Saral Credits (classified as Subscription Credits) valid for thirty (30) calendar days from the date of activation. No payment or payment instrument is required to activate the trial.

(b) Activation. The trial is activated voluntarily by the User from the Subscription settings dashboard. It does not commence automatically on account creation.

(c) Expiry. Trial credits expire at the end of the 30-day period irrespective of usage. Any unused trial credits at expiry are forfeited and cannot be carried forward, converted, or refunded.

(d) Non-renewable. The free trial cannot be restarted, extended, or replicated on the same account or on any other account controlled by the same individual or organisation. Attempts to circumvent this restriction through multiple account registrations may result in account suspension.

(e) Nature of trial credits. Trial credits are promotional in nature and governed additionally by clause 7.14. They carry no monetary value and are non-refundable in all circumstances.

(f) Transition to paid plan. On or before the trial expiry date, the User may subscribe to any paid plan. On doing so, a fresh allocation of Subscription Credits for the chosen plan is granted and the standard billing terms in clauses 7.10 to 7.19 apply from that date.

(g) Trial Feature Restrictions. During the trial period, access to the Platform is subject to the following limits, which are enforced server-side: (i) Matters — the User may create a maximum of one (1) matter during the trial. Access to matters created prior to trial activation is not available during the trial period. (ii) AI tool runs — each distinct AI tool may be used for a maximum of three (3) completed runs during the trial lifetime. This limit is per tool, not per session. Once a tool's allowance is exhausted, it cannot be accessed again until the User upgrades to a paid plan. (iii) Document storage — total upload storage is capped at 500 megabytes. (iv) Export, print, and copy — these functions are disabled for all AI tool outputs during the trial. (v) Court Diary and eCourts Integration — available on the trial. The User may use Court Diary, receive automated hearing board email alerts, and link up to five (5) eCourts cases. Hearing board export (HTML download) is not available during the trial. (vi) Court Simulator — not available on the trial. Hearing Simulation Engine — available on the trial with a limit of two (2) completed simulation sessions. (vii) Team features — the trial is single-user only; firm seat allocation, RBAC, and matter sharing are not accessible. All restrictions are lifted immediately upon successful upgrade to any paid plan.

7.21 Dropped Payments — Payment Processed but Plan Not Activated.

(a) What is a dropped payment. A dropped payment occurs when a payment is successfully processed by the User's bank or payment instrument and funds are debited, but the payment confirmation from Razorpay does not reach Law Saral's server in time for the plan-activation step to complete. This can occur due to network interruptions, browser closure during the redirect, server maintenance windows, or Razorpay webhook delays.

(b) Automatic resolution. Law Saral logs every payment order and confirmation event. In most cases, delayed confirmations are received within minutes and plan activation occurs automatically without User intervention. The User is advised to wait ten (10) minutes and refresh the Subscription page before concluding that a dropped payment has occurred.

(c) Reporting obligation. If the User's plan has not been activated within 10 minutes of a confirmed bank deduction, the User must report the issue to Law Saral at support@lawsaral.com within seven (7) days of the transaction date, providing: (i) the registered email address, (ii) the Razorpay order ID or payment ID as shown in the Razorpay confirmation screen or bank statement, and (iii) the transaction amount and date.

(d) Resolution commitment. Law Saral will cross-reference the reported payment against its internal payment audit log and Razorpay's settlement records within one (1) business day of receiving the report. If the payment is confirmed received by Razorpay, Law Saral will activate the corresponding plan retroactively from the payment date. If the payment is confirmed not received by Razorpay (e.g., a gateway-level failure that auto-reverses), Law Saral will inform the User that no charge was actually settled and the bank debit will reverse automatically per the User's bank's reversal policy.

(e) Limitation. Law Saral's obligation under clause 7.21(d) is contingent on the report being made within 7 days. Reports made after 7 days may be outside Razorpay's refund window and Law Saral's ability to act is correspondingly limited, though Law Saral will make reasonable efforts to assist.

(f) No double-activation. Where a User makes a second payment for the same plan while awaiting resolution of a dropped-payment report, Law Saral will activate the plan on the second payment and reverse the first charge (if confirmed received) through Razorpay. The User must inform Law Saral of both payment IDs in such cases.

7.22 Subscription Expiry and Automatic Downgrade to Pay-As-You-Go.

(a) Trigger. If a User's subscription expires (whether by non-renewal, cancellation, or payment failure) and the User holds a positive Rollover Credit balance at the time of the first platform access following expiry, the system will automatically downgrade the User's plan to Pay-As-You-Go without requiring any action by the User.

(b) Effect of automatic downgrade. On auto-downgrade: (i) the User's plan designation changes to Pay-As-You-Go; (ii) all Subscription Credits from the expired plan are forfeited as provided in clause 7.10(a); (iii) the User's Rollover Credit balance is preserved in full; (iv) AI tool access continues, with credits consumed at the Pay-As-You-Go rate (which may differ from the rate applicable under the previous subscription plan); (v) features exclusive to the expired subscription tier (such as higher user limits, additional storage, or premium-tier tools) are no longer accessible.

(c) Notification. Law Saral will send a one-time notification email to the User's registered email address when an automatic downgrade occurs, confirming the plan change, the Rollover Credits preserved, and instructions for resubscribing.

(d) Idempotency. The auto-downgrade runs at most once per expiry event. If the User's plan is already Pay-As-You-Go at the time of expiry detection, no further action is taken.

(e) Resubscription. The User may subscribe to any paid plan at any time following an auto-downgrade. On doing so, the standard plan-change rules in clause 7.19 apply, including the preservation of Rollover Credits and the fresh grant of Subscription Credits for the new plan.

7.23 Document Storage Quotas and Storage Add-on Packs.

(a) Plan Storage Quota. Each subscription plan includes a base document storage allocation enforced server-side: Free Trial — 500 MB; Pay-As-You-Go — 1 GB; Team Pro — 3 GB; Enterprise — unlimited (or as specified in the User's enterprise contract). Storage is calculated across all documents uploaded in all matters within the firm.

(b) Quota Enforcement. Document uploads are blocked when the firm's total stored document size (including any active add-on allocations) would exceed the applicable quota. Existing documents are unaffected by quota changes. The User is responsible for managing their storage consumption. Law Saral is not liable for data loss resulting from the User exceeding the storage quota.

(c) Storage Add-on Packs. Users on paid plans may purchase additional storage in the following pack sizes (prices inclusive of 18% GST): 1 GB — ₹295; 3 GB — ₹708; 5 GB — ₹1,180; 10 GB — ₹2,360; 25 GB — ₹5,900. Base prices (ex-GST) are ₹250, ₹600, ₹1,000, ₹2,000, and ₹5,000 respectively. Prices are subject to change; the current price is displayed at the time of purchase.

(d) Add-on Validity. Each storage add-on pack is valid for twelve (12) months. The validity period extends from the firm's latest active add-on expiry date (or from the date of purchase if no active add-on exists) — not from the calendar date of purchase. Purchasing before an existing add-on expires therefore extends validity without wasting days.

(e) Stacking. Multiple add-on packs may be active simultaneously. Storage bytes and validity periods accumulate cumulatively across active packs.

(f) Add-on Availability. Storage add-on packs are available to Users on Pay-As-You-Go, Team Pro, and Enterprise plans. They are not available during the Free Trial.

(g) Payment and Invoice. Add-on purchases are processed as one-time Razorpay orders. A GST tax invoice is issued for each purchase at the GSTIN entered in the User's billing profile (if provided).

(h) No Refunds. Storage add-on purchases are non-refundable once the Razorpay order is confirmed, consistent with the general no-refund policy in clause 7.13.

7.24 eCourts Extra Case Slot — Credit Deduction Policy.

(a) Overview. Each subscription plan includes a fixed number of eCourts case links ("Plan Case Limit"). Where a User's firm has reached its Plan Case Limit and wishes to link one additional case, the Platform offers an "Extra Case Slot" add-on, activated entirely through Saral Credit deductions — no separate payment or Razorpay transaction is required.

(b) Credit Cost. Each Extra Case Slot costs 500 Saral Credits (the "Slot Credit Cost"), deducted from the User's account at the moment of activation. The Slot Credit Cost is subject to change; the current cost is displayed on the eCourts link screen prior to confirmation. Law Saral will not deduct credits without explicit User approval.

(c) Explicit Approval Required. The Platform will present a confirmation dialog disclosing: (i) the CNR number being linked, (ii) the Slot Credit Cost, (iii) the User's current credit balance, and (iv) the slot's 1-month validity period. The credit deduction occurs only after the User clicks "Approve & Deduct." No deduction is made if the User dismisses or cancels the dialog.

(d) Validity. Each Extra Case Slot is valid for one calendar month from the date of activation. Upon expiry, the linked case continues to exist in the matter record but will not be counted toward the firm's active overage quota, allowing a new slot to be purchased if needed.

(e) Maximum Slots. A firm may hold a maximum of five (5) active Extra Case Slots at any time, in addition to their Plan Case Limit. Firms requiring more than five overage slots should contact support@lawsaral.com to discuss an Enterprise plan.

(f) Credit Bucket Order. The 500-credit deduction is applied to the User's Rollover Credit balance first; if the Rollover Credit balance is insufficient, the remainder is drawn from the Subscription Credit balance. The deduction is atomic — either the full 500 credits are deducted or no deduction is made. If the total balance is below 500 credits, the Platform returns an error and no slot is created.

(g) No Refunds. Extra Case Slot credits are non-refundable once deducted, consistent with the general no-refund policy in clause 7.13. The User should verify the CNR number before approving. If the CNR is invalid or the eCourts API returns an error after the slot is created, the slot remains active for its 1-month validity period and may be used for a subsequent correct linking attempt within that matter.

(h) Billing History. Each Extra Case Slot deduction is recorded in the User's Credits & Usage history under the entry type "eCourts Extra Case Slot," showing the CNR number, credit amount deducted, and slot validity date.

8. Intellectual Property

8.1 All Platform technology, software, design, and content are owned by Law Saral or its licensors.

8.2 Users retain ownership of their inputs but grant Law Saral a license to process such inputs to provide the Services.

8.3 Unauthorized reproduction or distribution of Platform content is prohibited.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, Law Saral shall not be liable for any indirect, incidental, consequential, or punitive damages.

9.2 Our total liability shall not exceed the amount paid by you to Law Saral in the twelve months preceding the claim.

9.3 We do not warrant that the Platform will be uninterrupted, error-free, or fully accurate.

10. Indemnification

You agree to indemnify and hold harmless Law Saral, its officers, employees, and affiliates from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

11. Termination

We may suspend or terminate your access to the Platform at any time for violation of these Terms or for any other reason at our sole discretion. Termination by Law Saral, or any modification, suspension, or withdrawal of features under clauses 7.5 to 7.8, shall not entitle the User to any refund of amounts already paid (subject only to clause 7.9).

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

13. Changes to Terms

We may update these Terms from time to time. Continued use after changes constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us at contact@lawsaral.com.